0

|
Help
Share to

Order Tracking

Jun 15th, 2026

Track Your HUOJI Shipment

Once your office supply, thermal label, thermal paper and custom printed order is packed and dispatched from our overseas warehouse, we will send the official tracking number to your registered email automatically. You can monitor your parcel transit status and delivery progress anytime via the official tracking links below.
Tracking information generally becomes valid and publicly queryable within 3–5 business days after shipment, as carrier system updates require a certain processing cycle. Early-stage blank tracking status is a normal logistics data delay and does not indicate package loss.

Official Tracking Websites by Carrier

We cooperate with global mainstream logistics providers. Please select the corresponding official channel to track your parcel according to your shipping method:

Order Status Definition

To help you accurately understand your delivery progress, please refer to the standard order status definitions below:
  • Processing: Your order has been confirmed and is waiting for quality inspection, packaging and warehouse dispatch. No tracking update is available during production and preparation stage.
  • Shipped / Dispatched: The parcel has left our overseas warehouse and is officially in the logistics network.
  • In Transit: The package is moving through sorting centers, regional transfers or international cross-border routes.
  • Out for Delivery: Your parcel has arrived at the local courier station and will be delivered on the same business day.
  • Delivered: The package has been successfully signed and completed.

Tracking FAQs

1. Why is my tracking number invalid or not updating?

Please double-check that you have entered the full and correct tracking number and selected the matching carrier platform. Newly shipped parcels usually have no available logistics records within the first 1–3 days due to carrier data synchronization delays. Please retry tracking after 3–5 days of shipment. If the issue persists, contact our support team for assistance.

2. Why is my tracking status stuck for several days?

Logistics updates may pause during international transit, sorting center transfer, regional distribution or customs inspection. This is a normal cross-border logistics situation and does not mean package loss. Please wait patiently for system updates. If there is no update for more than 5 business days, please reach out to us for manual follow-up.

3. Why is my tracking status stuck at customs clearance?

International and European cross-border shipments may experience temporary customs hold, document inspection or random customs checks. Customs processing is controlled solely by local authorities and may extend delivery time. All customs-related procedures and fees are the responsibility of the recipient. We can provide official shipping documents to assist with customs clearance upon request.

4. What if I fail to receive my package after long transit?

If you still cannot receive your parcel 30 days after the shipment date, please contact our customer support with your order number and tracking number. We will verify the shipment status and provide professional follow-up solutions for you.

5. Can I track orders in my account?

Yes. You can log in to your HUOJI official website account to check real-time order dispatch records and tracking information, and view the full delivery progress of your retail and B2B custom orders.

6. Special tracking rules for B2B & custom orders

Customized logo labels, custom-size products and B2B bulk wholesale orders require production lead time before shipment. No logistics tracking information will be generated during production processing. Once your bulk order or customized goods are finished and dispatched, the full tracking details will be updated to your account and emailed to you automatically. For split batch deliveries, each batch will have an independent tracking record.

7. Tracking number validity instruction

Tracking numbers remain valid for 60 days after delivery completion. Carrier platforms may archive historical tracking records after this period. If you need historical shipping proof after expiration, please contact our support team.

Customer Support

For any tracking exceptions, missing updates, customs clearance problems or delivery inquiries, please contact our official support email: huojilabels@163.com