Shipping Policy

Jun 15th, 2026

Preface

This Shipping Policy applies to all retail, small-batch and B2B wholesale orders of HUOJI office printing supplies, paper goods and custom printing consumables. By completing checkout on our website, you agree to all shipping terms listed below.

General Shipping Overview & Free Shipping Threshold

All products are stocked and shipped from our overseas warehouses, covering the United States, Europe and other mainstream global markets. This policy applies to all in-stock, customized and bulk wholesale orders.

Free Shipping Offer: All orders over $79 qualify for free standard shipping within the contiguous United States. European and international free shipping eligibility is automatically calculated at checkout based on order volume and shipping distance.

Expedited shipping has no minimum order requirement, with fees calculated at checkout according to order weight, volume, shipping method and delivery distance. Custom bulk orders and oversized/overweight pallet shipments are excluded from free shipping and will receive separate freight quotes.

Order Cut-Off Time & Delivery Restrictions

Next-day delivery eligible orders must be placed before 2:00 PM US Central Time. Orders submitted after the cut-off time will be processed on the next business day.

Processing follows local warehouse business hours: orders placed before 17:00 local time are processed the same day; orders placed afterward are processed the next working day. Deliveries only proceed on business days, with no dispatch on weekends and local federal public holidays.

Delivery delays caused by severe weather, logistics adjustments or other uncontrollable force majeure events do not qualify for compensation from HUOJI.

Out-of-Stock Item Arrangement

Orders containing out-of-stock items require an additional 7 business days for combined shipment. If you prefer partial delivery of available in-stock items first, please contact our support team to arrange split shipment.

Authorized Shipping Carriers & Address Requirements

We cooperate with verified, reliable global logistics providers, including USPS, UPS, FedEx, Amazon Logistics for US deliveries, and certified local carriers for European regions, ensuring stable and safe shipment of all office consumables and custom products.

Customers must provide a complete, valid physical street address, accurate phone number and email address for delivery. PO boxes are not supported and will cause delivery failure.

Customs Duties, VAT & Import Charges

For all shipments outside the United States, the recipient acts as the official importer and is fully responsible for all import duties, VAT, customs brokerage fees, inspection fees and local administrative taxes incurred upon customs clearance.

HUOJI has no control over customs tax assessment standards and cannot pre-estimate related fees. Any refusal to pay official customs charges will result in the customer bearing all return shipping, storage and handling fees, which may be deducted from eligible refunds.

Carriers may collect taxes in advance, issue post-delivery tax invoices or charge additional brokerage fees. Customers may contact the carrier directly for self-clearance to waive extra fees. All customs-related charges are independent of checkout shipping fees.

Customers must declare the actual order value truthfully. Deliberate undervaluation to evade duties may lead to cargo seizure, fines or shipment confiscation, for which HUOJI assumes no liability. Customs clearance procedures may extend delivery transit time due to regional policy differences.

Delivery Scope & Non-Deliverable Areas

Our overseas warehouse delivery covers the contiguous United States, European countries and other mainstream global regions. The following US territories and regions are non-deliverable:

Alaska, Hawaii
Guam, Puerto Rico
Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific

Orders with undeliverable addresses will be auto-canceled or held for address update. We reserve the right to cancel unmodified invalid orders without compensation and are not liable for failed deliveries caused by incorrect customer address information.

Order Processing & Transit Time

Processing Time

Standard in-stock orders require 1–2 business days for verification, quality inspection, packaging and dispatch. Custom-sized, logo-printed and personalized bulk orders require 3–7 business days of processing, depending on customization complexity and order quantity. The exact dispatch time will be confirmed via email after payment.

Transit Time (Reference Only)

US Overseas Warehouse: 3–5 business days for standard shipping
European Regions: 7–15 business days (standard shipping); 4–7 business days (expedited shipping)

Delay Disclaimer

We are not responsible for delivery delays caused by third-party logistics issues, route adjustments, customs inspection delays, extreme weather, natural disasters, public health emergencies or other force majeure factors.

Lost, Stolen or Damaged Package Claims

Damage Claims: Customers must inspect packages upon delivery. Take clear photos of damaged packaging and defective products within 48 hours of receipt and submit evidence to our support email for review. Claims without valid visual evidence will be rejected.

Lost Shipment Claims: Contact our support team to initiate a carrier investigation for tracked lost packages. All compensation follows official carrier standards, capped at the lower value of declared product value or three times the total shipping cost. No indirect losses (business downtime, lost profits, etc.) are compensable.

Delivery Sign-Off: Packages signed for by front desk staff, building management, neighbors or authorized delivery agents are deemed successfully delivered. HUOJI assumes no responsibility for loss or theft after confirmed delivery.

Address Modification Rules

Free delivery address modifications are available within 12 hours after order placement via our support team. Address changes are not guaranteed after 12 hours, and completely unavailable once the order is dispatched or in transit. Any additional logistics costs caused by late address modifications shall be borne by the customer.

B2B Custom Order Shipping Terms

All production and shipping schedules for B2B customized orders are subject to final confirmation. Once customized production begins, order cancellation and address modification are not supported. Custom personalized products do not qualify for unconditional returns or free reshipment due to logistics-related reasons.

Custom sample orders follow standard overseas warehouse shipping timelines. For bulk B2B orders, we support batch delivery, scheduled delivery and split shipment. Our sales team will confirm detailed loading and transit schedules via email before mass production. Any port detention or demurrage fees caused by delayed customer customs clearance are borne by the buyer.

Refused, Unclaimed & Returned Packages

Mandatory Pre-Return Contact: All return, exchange and refund requests must be submitted to our official support email for prior arrangement. Unauthorized returned parcels will be rejected and sent back at the customer’s full expense.

Customers who refuse delivery without valid quality reasons or fail to collect parcels within local storage periods are responsible for all return shipping, storage and handling fees, which will be deducted from pending refunds.

Custom products rejected due to personal preference are not eligible for refunds or free reshipment after dispatch. Parcels detained by customs for over 30 days due to incomplete customer documents will be abandoned by customs with no re-delivery or compensation.

Shipment Tracking Support

A tracking number and logistics link will be automatically sent to your registered email after order dispatch. You may also check real-time shipment status via your HUOJI account. If tracking information has no updates for over 5 business days, contact our support team for follow-up.

Policy Revision

HUOJI reserves the right to update this Shipping Policy without prior notice. The latest version published on our official website applies to all newly placed orders.

Support Email: huojilabels@163.com