Return Policy

Jun 15th, 2026

Policy Scope

This policy applies exclusively to all orders placed on huojilabels.com, including thermal labels, shipping stickers, warning decals, thermal paper rolls, camera print paper and custom adhesive materials. It does not cover products purchased from third-party distributors, marketplaces or external sales channels.

Order Cancellation Rules

Customers may submit an order cancellation request via our official email within 5 hours after checkout, applicable to in-stock items, pre-orders and custom sticker orders.

Once the 5-hour cancellation window expires, our warehouse will initiate printing, packing and shipment procedures. No order cancellation will be accepted afterwards.

Undelivered & Lost Package Handling

If your package fails to arrive, please submit a loss report to our official email within 14 days after the tracking number is generated. Late requests will not be eligible for reshipment or refunds.

HUOJI assumes no liability for lost or stolen packages after warehouse dispatch. Customers may file compensation claims directly with relevant carriers (USPS, UPS, FedEx, DHL, etc.). We will provide complete supporting documents including shipping address, tracking number, carrier information and EDD for your claim. All compensation is issued solely by logistics providers.

General Return Eligibility

We offer a 14-day unconditional return window for all standard in-stock products. The return period starts on the date of delivery signature (not order or shipment date).

Mandatory Pre-Return Contact: All return and exchange requests must be submitted via our official email before sending back items. Any unauthorized, unregistered returned parcels will be rejected and shipped back at the customer’s full expense.

Unconditional return requests submitted beyond the 14-day delivery window will be denied. Defective products are eligible for after-sales service subject to official QC inspection.

Custom & Personalized Products Exception

Custom printed labels, custom-size stickers and personalized tailor-made products do not support unconditional returns due to personal preference, unsuitable size or unsatisfactory design.

Returns and exchanges for custom products are only accepted under the following valid conditions:

Products damaged during transit
Verified factory manufacturing defects
Incorrect item size or specification shipped by our error

Return Merchandise Standards

All returned items must meet the following requirements. Non-compliant returns will be refused and sent back with all round-trip shipping fees borne by the customer:

Factory-sealed, unused and intact with original packaging and product labels undamaged
No cutting, printing, adhesive marks, moisture stains or physical damage
Return package must include full name, order number and order receipt/screenshot as valid purchase proof

Opened, consumed, damaged or unpackaged goods are non-refundable and non-exchangeable.

Return Shipping Guidelines

Contact our customer service via email to obtain the official valid return address before shipment. Clearly mark your full name and order number on the outer package to avoid loss or processing delay.

We recommend using fully trackable shipping with insurance. Customers assume full risk of loss or damage during return transit before our warehouse confirms receipt. No compensation will be provided for in-transit issues.

Replacement order delivery times vary by region. Please contact support for estimated transit information before purchase.

Shipping Cost Responsibility

One base shipping fee is charged per original order.
Personal preference returns: The customer is responsible for all return shipping fees.
Defective/error/transit damage returns: Eligible return shipping fees will be fully reimbursed after official QC approval.

Refund Processing Rules

All approved refunds will be issued exclusively to the original payment method. No cash refunds, gift card credits or alternative refund methods are available.
For orders purchased with discount promotions or bundle offers, equivalent discount values and free gift costs will be deducted from the final refund amount.
Refunds and replacement arrangements will be processed within3–5 business days after QC inspection completion.

Defective & Damaged Goods After-Sales

All products undergo strict pre-shipment quality inspection to avoid factory defects. Damage caused by improper storage, moisture, self-cutting or daily wear will not be recognized as factory defects and will be rejected for after-sales requests.

Free product replacement will be arranged upon QC confirmation if identical stock is available. All final refund and replacement decisions are reserved exclusively by huojilabels.com.

Third-Party Purchase Exclusion

If you purchase HUOJI products from off-site distributors or third-party marketplaces, please contact the original seller for after-sales support. We do not process returns or exchanges for orders placed outside our official website.

Additional Terms

We reserve the right to decline repeated or bulk return requests from customers with excessive return records, to protect legitimate business interests.

Support Email: huojilabels@163.com